Customer Service Update

Customer Service Update

11 May 2021 

We are pleased to confirm that:


  • Our Customer Centre is open as usual from 08:30 – 17:00.
  • Our order phone lines have reopened.
  • We can accept EDI orders as usual from customers.


With high demand, our phone lines may be busier than usual and we recommend placing orders via email where possible. Please email to place your order.


Additionally, we are pleased to confirm that we have now:

  • Reverted to agreed customer delivery days and delivery time windows.
  • Reinstated single bottle orders on wines and spirits, above £10 per bottle ex-VAT.


If you have any queries regarding your order or your account, please speak to your Account Manager in the first instance, who will be happy to help you.



Elisa de Luca
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