Covid-19 Updates

The welfare of our colleagues, customers and suppliers is incredibly important to us. We are closely following government updates on the COVID-19 situation in the UK. We are aware that the current situation is likely to have an enormous impact on the drinks industry as a whole, but we are doing our best to keep supporting local businesses in the best way we can.

 

Below you can find some key information, advice and updates on what we are doing at Walker & Wodehouse.

 

See the latest delivery and logistics policies here. 

 

See the latest government guidance stating that “off-licences and licensed shops selling alcohol, including those within breweries” are excepted from the shutdown and can stay open.

 

Business continuity

 

The Walker & Wodehouse offices will be closed from Friday 20th March onward. The staff will be working remotely to support our customers in any way we can.

 

Our customers should, at this time, expect some small operational changes. These changes are being made to ensure the welfare of our colleagues, customers and suppliers and to follow government guidelines regarding exercising caution and taking appropriate steps to keep everyone safe.

 

Customer Service

In accordance with latest government advice, we have asked all colleagues at our Contact Centre to remain at home. All orders and Customer Care enquiries can still be received by email and will be processed and dealt with in the usual way by the Contact Centre team, who are working from home.

 

The Walker & Wodehouse phone lines for orders and Customer Care are currently closed, and will direct callers to contact us via email.

 

Sunday & Bank Holiday Ordering

We will not be opening our Contact Centre for Sunday or Bank Holiday orders until further notice.

 

EPOD systems

Our delivery partner Tradeteam will be taking extra steps to keep both their drivers and our customers safe. This includes changes to our electronic proof of delivery handsets. To avoid the need to pass handsets between drivers and customers, you will be given a paper off-loading check sheet to mark and sign for their delivery. The driver will then photograph the off-loading check sheet, leaving the hard copy with you. As usual, please ensure any damaged, missing or refused items are clearly marked on the check sheet before the driver’s photograph is taken.

 

Deliveries

London

Deliveries in London will be made via Tradeteam, Monday to Friday. Order cut-off is now 3:30pm, and we will be aiming to deliver as many orders as possible on the next working day. However, some deliveries may take a little longer. We will confirm your delivery day as soon as it is possible after your order is placed, and are planning for all deliveries to arrive between 10am and 5pm.

 

Home Counties and some surrounding areas

We will deliver via Tradeteam to all postcodes at least twice per week. Please contact your Account Manager for details on specific postcode areas. All order cut-offs remain unchanged. We will aim to deliver as many orders as possible on the next working day. However, some deliveries may take a little longer. We will confirm your delivery day as soon as it is possible after your order is placed, and are planning for all deliveries to arrive between 10am and 5pm.

 

The rest of England and Wales

Deliveries will be made Monday to Friday by Palletways. Order cut-off times remain unchanged. We aim to deliver as many orders as possible on a Day 1 for Day 3 basis. However, some deliveries may take a little longer. We will confirm your delivery as soon as it is possible after your order is placed, all are planning for all deliveries to arrive between 9am and 5pm.

 

Scotland

We will be delivering to Scotland once a week. All received by Tuesday 12 noon will be delivered on Thursday. We will confirm this delivery day as soon as it is possible after your order is placed. We are planning for all deliveries to arrive between 9am and 5pm.

 

Bank Holidays

We will be closed on the Easter and May Bank Holidays and will not be taking orders or delivering on these days.

 

Events update

 

With the welfare of our colleagues, customers and suppliers in mind, we have made the difficult decision to postpone all planned events and customer tastings from 16 March until at least the end of April 2020. We will be reviewing the situation regularly, and will keep you updated as circumstances develop.

 

 

Resources

 

We have compiled a list of the following external resources, which may be useful for those looking for extra information and support. Please note that Walker & Wodehouse is not responsible for the content of external websites.

 

Government guidance for employers

 

 

Government guidance for employees

 

 

Government advice on support for businesses

 

 

WSTA – extra information and support

 

 

The Drinks Trust – extra information and support

 

 

Lara Nardon
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