The welfare of our colleagues, customers and suppliers is incredibly important to us. We are closely following government updates on the COVID-19 situation in the UK. We are aware that the current situation is likely to have an enormous impact on the drinks industry as a whole, but we are doing our best to keep supporting local businesses in the best way we can.
Below you can find some key information, advice and updates on what we are doing at Walker & Wodehouse.
See the latest government guidance stating that “off-licences and licensed shops selling alcohol, including those within breweries” are excepted from the shutdown and can stay open.
The Walker & Wodehouse offices will be closed from Friday 20th March onward. The staff will be working remotely to support our customers in any way we can.
Our customers should, at this time, expect some small operational changes. These changes are being made to ensure the welfare of our colleagues, customers and suppliers and to follow government guidelines regarding exercising caution and taking appropriate steps to keep everyone safe.
In accordance with latest government advice, we have asked all colleagues at our Contact Centre to remain at home. All orders and Customer Care enquiries can still be received by email and will be processed and dealt with in the usual way by the Contact Centre team, who are working from home.
The Walker & Wodehouse phone lines for orders and Customer Care are currently closed, and will direct callers to contact us via email.
Sunday & Bank Holiday Ordering
We will not be opening our Contact Centre for Sunday or Bank Holiday orders until further notice.
Our delivery partner Tradeteam will be taking extra steps to keep both their drivers and our customers safe. This includes changes to our electronic proof of delivery handsets. To avoid the need to pass handsets between drivers and customers, you will be given a paper off-loading check sheet to mark and sign for their delivery. The driver will then photograph the off-loading check sheet, leaving the hard copy with you. As usual, please ensure any damaged, missing or refused items are clearly marked on the check sheet before the driver’s photograph is taken.
With the welfare of our colleagues, customers and suppliers in mind, we have made the difficult decision to postpone all planned events and customer tastings from 16 March until at least the end of April 2020. We will be reviewing the situation regularly, and will keep you updated as circumstances develop.
We have compiled a list of the following external resources, which may be useful for those looking for extra information and support. Please note that Walker & Wodehouse is not responsible for the content of external websites.